Returns and Refunds

What if my items are damaged?

We check all items before dispatch, however if something is found to be damaged or faulty on delivery, please contact us immediately. Any faulty or damaged goods will need to be returned to us as it was received, i.e. unused and with label intact, before we can approve and process any replacement.

 

Returns | Refunds | Exchanges

Due to hygiene issues with our products, please choose carefully as we do not refund if you change your mind or make a wrong selection. If you receive an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us immediately with a detailed description.

You can choose between a refund or exchange where goods are faulty and cannot be repaired. Please retain your original receipt as proof of purchase.

Returns must be made within seven days of delivery, except warranty items. We do not take responsibility for lost items when sending returns, we suggest you send returns via registered post. All returns must be in original conditions and unused.

Refunds will be via the same method as the payment used for original purchase.

If we receive your returned items and deem them not to be faulty or damaged, it is your responsibility to retrieve the items. We will not pay to re-send items to you.

 

Product Warranties

Warranty items will be sent with an additional warranty receipt which needs to be kept to make a claim. Returned warranty items are at your own expense, we will not cover the shipping costs.

All warranty items are supplied by the manufacturer and not us. We have no control over the warranty or repair periods, however we will do our best to ensure it is handled as quickly as possible.