Shipping & Returns

Where do we ship?

We ship Australia wide. Sorry no international shipments.

How much does it cost?

Where	Total Purchased	Weight	Cost
Sydney to Nowra area	Under $200	25kg and under	$15
Sydney to Nowra area	$200 and over	Under 25kg	Free
Sydney to Nowra area	All purchases	25 kg and over	$20
All other areas in Australia	All purchases	Under 25kg	$20
All other areas in Australia	All purchases	25kg and over	Calculated amount

 

Notes on Delivery

Heavy items exceeding 25kg will incur additional freight charges. Remote areas may incur additional freight charges. All goods are shipped at purchasers’ risk.

 

Delivery

We use First Choice Couriers. Orders are based on total cost weight, size and location.

 

Tracking

You can track your shipment by entering your tracking number here:

https://firstchoicecouriers.com.au/tracking/

 

When will orders be sent?

Orders will be shipped within 24 business hours on receipt of an online purchase assuming all items are in stock. If we know an out of stock item is due within 48 hours we may hold the order and dispatch a complete order when the product is available. We will contact you if this occurs, with options to either hold the order until stock arrives, alternate a product, refund or send a partial order.

Order can only be dispatched Monday to Friday. We do not deliver to P.O. Boxes, locked keys, parcel lockers or distribution centres.

 

When will orders arrive?

Depending on location most orders should arrive within one to five business days. Delivery is only on weekdays. If your order is urgent let us know and we can provide you with express freight options.

 

Where are my confirmation emails?

If you have not received your purchase and shipping confirmation emails, please check your email Spam/Junk folder. To avoid this please enter orders@glamourstyle.com.au in your email address book. If your emails are not there, please contact us and we can resend or investigate.

 

What if my items are damaged?

We check all items before dispatch, however if something is found to be damaged or faulty on delivery, please contact us immediately. Any faulty or damaged goods will need to be returned to us as it was received, i.e. unused and with label intact, before we can approve and process any replacement.

 

Returns | Refunds | Exchanges

Due to hygiene issues with our products, please choose carefully as we do not refund if you change your mind or make a wrong selection. If you receive an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us immediately with a detailed description.

You can choose between a refund or exchange where goods are faulty and cannot be repaired. Please retain your original receipt as proof of purchase.

Returns must be made within seven days of delivery, except warranty items. We do not take responsibility for lost items when sending returns, we suggest you send returns via registered post. All returns must be in original conditions and unused.

Refunds will be via the same method as the payment used for original purchase.

If we receive your returned items and deem them not to be faulty or damaged, it is your responsibility to retrieve the items. We will not pay to re-send items to you.

 

Product Warranties

Warranty items will be sent with an additional warranty receipt which needs to be kept to make a claim. Returned warranty items are at your own expense, we will not cover the shipping costs.

All warranty items are supplied by the manufacturer and not us. We have no control over the warranty or repair periods, however we will do our best to ensure it is handled as quickly as possible.